By Admin Posted in Blog
As technology improves, there is a fear that creeps up in employees whether machines are going to take away jobs but then, employees in the QSR industry should not be worried about self-ordering kiosks or other digital devices as they are only doing a ‘part’ of their jobs.
Self-ordering Kiosks are built to elevate the in-store experience, it improves the customer experience and boost sales. Customers love and enjoy the magic played with digital devices. Moreover, humans just do not have the appetite for restaurant’s “robot” culture, they prefer a little bit of a human touch.
The staff must be trained to be able to respond as quickly as possible. The biggest factors in good customer service is speed, especially when customers are requesting something that’s time sensitive. A customer service report by RightNow Technologies found out that 86% of U.S. adults are willing to pay more for a better customer experience and 73% of U.S. adults said a friendly customer service made them fall in love with a brand. Not only the brands get lucky, you get customers for a lifetime which therefore, increases in business sales.
Great interactions begin with knowing what your customers want. Customers love experiencing personalization. So its best you get to know your customers, remember their names and previous conversations. You can also run campaign focusing on improving relationships between the staff and customers.
Whether it’s to identify ways to improve sales or run hands-on training to any new staff member, your staff can add value in helping out with the overall business development. They may be able to help you sprout with some bright ideas.
With Kiosks doing part of staff’s work accurately without a pause, your customers will have the necessary time to focus on fixing themselves. The staff must be taught to take responsibility and if they don’t, it is a sure way to getting a bad reputation. Transparency is important in business and customer service is no different. You must always strive for a high quality output as it shows your business has high level of standards.